Privacy Policy

We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and in compliance with applicable privacy laws in Hong Kong and internationally.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our website, book services, or visit our studio.

1. INFORMATION WE COLLECT

We may collect the following types of personal information:

Contact Information Name, email address, phone number, and mailing address.

Health and Wellness Information Any information you provide related to your wellness goals, preferences, or relevant medical history (especially for treatments like HBOT).

Booking and Transaction Data Appointment details, purchase history, and payment information (handled via secure third-party platforms).

Technical Information IP address, device data, browser type, and website usage through cookies or analytics tools.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Schedule and manage your bookings and memberships

  • Provide personalised wellness services and treatment recommendations

  • Send you appointment confirmations, reminders, and service updates

  • Respond to inquiries and provide customer support

  • Improve our website, services, and customer experience

  • Send marketing communications (only with your explicit consent)

3. SHARING YOUR INFORMATION

We do not sell your personal information.

We may share your data with:

  • Trusted service providers (e.g., booking platforms, payment processors, IT support) under strict confidentiality

  • Legal authorities, when required by law or to protect our legal rights or customer safety

All third-party vendors are required to uphold data protection standards consistent with this policy.

4. DATA RETENTION

We retain your data only as long as necessary to fulfill the purposes outlined in this policy, or to comply with legal and regulatory obligations.

You may request deletion of your data at any time, subject to limitations.

5. YOUR RIGHTS

As a user, you have the right to:

  • Access and review the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent to marketing communications at any time

  • File a complaint with Hong Kong's Privacy Commissioner for Personal Data (PCPD) if you believe your rights have been violated

To exercise these rights, please email us at: info@10xlongevity.com

6. COOKIES AND TRACKING

Our website uses cookies to enhance your browsing experience and analyze site performance. You can control cookie preferences in your browser settings.

7. DATA SECURITY

We implement industry-standard safeguards to protect your personal information, including secure servers, encryption, and limited-access protocols.

8. INTERNATIONAL TRANSFERS

If your data is transferred outside of Hong Kong, we ensure such transfers are protected by appropriate legal mechanisms and security standards.

9. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically. The latest version will always be available on our website, and we will notify you of material changes.

For questions about this Privacy Policy, contact us at: info@10xlongevity.com